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OFFICE HOURS
Our offices are open Monday through Friday, 8:00 a.m. through 5:00 p.m.
| Phone: |
574.259.7000 |
| Toll Free: | 800.648.1123 |
| Fax | 574.258.7450 |
| Fax Toll Free | 800.852.4722 |
| Email: | info@lebermuth.com |
MINIMUM ORDER, HANDLING AND PROCESSING FEES**
Decorative Botanical, Herb & Spice Purchases: Minimum $150.00 per order and an order of no less than minimum size listed per in-stock decorative botanical, herb or spice.* All orders requiring the repackaging of your decorative botanicals, herbs and/or spices will incur a handling & processing fee (these charges generally apply to U.P.S. and Fed Ex ground shipments). Applicable handling and processing fees will vary in direct proportion to the number of boxes and/or bags to be shipped. Items sold by the piece are sold in original case packing.
Fragrance and Essential Oils Purchases: Minimum order of one (1) pound/oil and a minimum $150.00 per order.*
* The above requirements do not apply to incomplete shipments.
** Decorative Botanicals, Herbs, Spices, Fragrance and Essential Oil orders can be combined to meet the $150.00 minimum order dollar requirement.
*** Policy not applicable to oils sold in less than 1 lb. quantities.
BACK ORDERS
Decorative Botanicals, Essential Oils, Herbs and Spices that are back-ordered will be considered canceled due to the length of time it can take to receive merchandise to fill back-orders. Please contact your sales representative for an expected date of availability.
Essential Oils and Fragrances that are back-ordered will be shipped as expeditiously as possible. Please contact your sales representative if you do not want us to ship any backorder item(s).
ADD-ONS
Orders for all stock items received by 12:00 noon will be shipped within 72 hours. If you need to call back and add on to your original order, the items added on may be treated as separate orders even if placed the same day as the original order. Please place any add on orders with the same sales representative who took your order originally. The sales representative will then determine if the add on can ship with the original order or if you must again meet our minimum order policy. Additions received after 10:00 a.m. the day following your initial order will be treated as a new order, unless your initial order has not yet been processed.
EXPORT
For shipments outside of North America we require a $500.00 minimum order. These requirements are necessary to cover the additional work incurred to complete customs documentation.
QUANTITY PRICE BREAKS
Our price breaks for decorative botanicals, herbs and spices are based upon purchases in 5-10 lb., 11-25 lb., and original container package quantities. Prices are per pound or per unit of measure. Items sold by the piece are only sold in original case packing.
Price breaks listed for fragrance oils are provided in 1, 2, 5, 10, 25, 50 and 100 lbs. or greater quantities.
Price breaks listed for bulk essential oils are provided in 1, 2, 5, 10, and 25 lbs. quantities.
Due to unforeseen market fluctuations, prices listed are subject to change without notification.
PURCHASES IN QUANTITIES GREATER THAN THOSE LISTED ARE NEGOTIATED AND BASED UPON CURRENT MARKET CONDITIONS PER ITEM. CALL ONE OF OUR SALES REPRESENTATIVES FOR FURTHER INFORMATION.
PRICE CHANGES
Due to unforeseen market fluctuations, prices are subject to change without notice.
VERBAL ORDERS
Verbal orders can cause shipping errors. In order to avoid these types of errors, we strongly urge you to place your orders in writing. For your convenience, we will provide you with an ordering form; just ask your sales representative to mail or fax one to you. Your written order can be mailed in, faxed or e-mailed. Or for your ultimate convenience, simply place your order "On-Line" in our secure web site: www.lebermuth.com Errors resulting from orders placed verbally are the customer's responsibility.
Your written order will guarantee you will be shipped what you ordered. Of course, we will continue to accept verbal orders, if this is your preferred method of communicating. However, shipment errors resulting from any orders taken verbally and not confirmed by you in writing will be an expense that you will be responsible for. (See RETURNS AND CREDITS). At your request, we will re-confirm your order in writing via e-mail. Please be sure we have your correct email address on file.
RETURNS AND CREDITS POLICY
Returned merchandise is subject to a 20% re-stocking and handling fee unless we were at fault in filling your order.
All claims for returns must be made within TEN (10) days of receipt of goods by calling the Lebermuth sales representative listed on your invoice. No returns will be accepted after 30 days. At the time of your call, if your representative authorizes the return, he or she will provide you with a Return Materials Authorization (RMA) number. This number must be clearly marked using new return address labels. Every piece you will be returning must be clearly labeled with the correct Lebermuth plant address (provided to you by your sales representative) and our RMA number. Failure to include this RMA number on the returning pieces will result in a delay of processing your credit and an automatic 20% re-stocking fee.
To receive full credit, the returning merchandise must be received in its original packaging. All merchandise returned must be in good saleable condition and in its original container. Every container should be sealed properly. Finally, full credit is subject to our evaluation and approval of the condition and quality of the returned merchandise.
"DAMAGED" & "SHORTED" SHIPMENTS
Merchandise that may arrive to your facility damaged must be received and documented correctly. Failure to sign a bill of lading "damaged" and/or "shorted" for goods that shipped via a LTL (less than truckload) carriers such as Roadway or Yellow Freight, voids your right to claim compensation from the trucking company; and Lebermuth.
Processing a claim for merchandise shipped via United Parcel Service (UPS) requires us to conform to UPS's claims policy. Damaged merchandise must be kept in the original container with the product inside until a UPS representative has inspected the damages. Retain the UPS inspector's documentation, and forward a copy of it to your Lebermuth representative. We will then begin processing a claim with UPS.
Full credit for damaged shipments is subject to our Returns and Credits policy. Be sure to contact your Lebermuth representative when a damaged shipment incident occurs.
FREIGHT
Decorative botanicals, herbs, and spices are sold F.O.B. Mishawaka, Indiana.
Essential oils, fragrances, and flavors are sold F.O.B. Bremen, Indiana.
Items marked with an asterisk (*) are sold F.O.B. other than Indiana.
HAZARDOUS SHIPPING INFORMATION FOR OILS
Shipments of essential oils and fragrances that have a flash point 60.5 degrees Celsius (ºC) or less are considered hazardous materials (Class 3 Flammable Liquids).
Flammable Liquids with a flashpoint at or above 38 degrees Celsius (ºC) can be exempted from the hazmat regulations when shipped by ground, but are fully regulated by air transport.
Any item designated as a hazardous material may incure higher shipping costs and longer shipping times.
If you do not know the flash points of the oils you are purchasing please log onto our web site and print out a MSDS for the oils you purchase. Simply key in the item number for the oil or fragrance and print out the MSDS for your files. Law requires you, to have a MSDS on file, for any oil you buy and store in your facility.
STORAGE OF OILS
Essential oils and Fragrances have a limited shelf life. Proper storage of these oils will ensure your inventory does not prematurely deteriorate. Oils should be stored in full, tightly sealed containers. Be sure your oils are stored away from direct light in a cool place (60 to 70 degrees Fahrenheit). For long-term storage of oils (more than 180days) we recommend you nitrogen blanket the headspace of your containers to ensure preservation. Further information regarding the use and storage of oils can be found on the Certificate of Analysis and Material Safety Data Sheet documentation.
CREDIT TERMS/PAYMENT OPTIONS
If you do not have an established line of credit with our firm, you may pay for your merchandise by using Visa®, MasterCard®, Discover® or American Express®. Orders may also be shipped on a C.O.D. cash basis.
You may request we establish a line of credit for your firm. To establish a credit line, please complete and submit our Credit Application to our Accounting Department (your sales representative will be happy to mail or fax you a copy). It will take approximately two weeks to process your application. A copy of your firm's Retail Merchant Certificate from your state must be included with the Credit Application form.
Returned checks are subject to a $30.00 fee.
Prepays are not accepted.
All merchandise ordered is payable in U.S. funds.
FINANCE CHARGES
A maximum finance charge of 2% per month (24% per annum) will be assessed to any past due balance.
SPECIAL SERVICES
- Custom Milling: Please call your sales representative for specific details. Minimum order 500 lbs.
- Custom Bulk Potpourri: Please call your sales representative for specific details. Minimum order 500 lbs.
ABBREVIATIONS & PRODUCT USAGE "GRADE" APPENDIX
AN = Aromatherapy/Natural |
HRC = Hair Care/Cosmetic |
CONDITION OF SALE
All products are sold on a wholesale basis; i.e. sold for further processing to be used to manufacture other products, or to be resold.
LIMITATION OF PRODUCT LIABILITY
Lebermuth employs a number of quality control checks before we ship you your order so that errors are kept to a minimum. When a mistake is made, we will be monetarily liable for the error limited to, the sales cost of the merchandise we shipped to you and the freight charges (when sold f.o.b. one of our plants).
On receipt of your merchandise, please check the goods carefully. Be certain the decorative botanicals, herbs and spices you are receiving conform to what you ordered. Fragrances and essential oils should be carefully reviewed. Double-check our item numbers with the original samples and paperwork you received. For candle, soap, candy, air fresheners, shampoo and other products that require manufacturing production batches, we strongly recommend you run a test batch using any new fragrance lot or essential oil lot before implementing a full production run. Should there be any problems, they can be corrected without incurring a large loss.
Our clients rarely experience problems with the raw materials we ship to them. Yet, we feel it is extremely important to emphasize, we are in a partnership with you. Both Lebermuth's and your quality controls will help our companies succeed.
We strongly recommend our clients print disclaimer and caution statements on their product labels that contain fragrances. An example of a caution/disclaimer would be: "Use of this product is for fragrance purposes only. For adult use only. Keep out of reach of children and pets. Not for internal consumption. Do not use on unprotected furniture or surfaces. Fragrances may damage furniture, fabrics, wood surfaces, items made from plastics, rubber, paper and man made synthetic construction materials."
TRADE ASSOCIATION AFFILIATIONSDISCLAIMER FOR INFESTATION
Herbs and spices, and decorative botanicals are natural raw materials. Just like corn and wheat these natural goods can become infested with insects. Lebermuth implements several precautionary methods to control infestation. We fog our Mishawaka warehouse with Pyrethrum during the warm months. We have insect electrocute equipment installed throughout our facilities. We monitor our insect activity using Pheromone traps, which trap and kill male Indian Meal Moths. Most importantly, every botanical we sell is fumigated with either Methyl Bromide or Aluminum Phosphine.
These fumigants have been scientifically proven to kill all stages of insects that typically infest botanicals. However, once botanicals are fumigated, they can again become re-infested as these EPA approved and legal fumigants do not remain on the botanicals (they leave no residue).
If you observe infestation in botanicals, immediately isolate and remove the infested botanicals from your warehouse, so as not to expose infested botanical inventory with "clean" inventory. You can kill the insects by freezing the infested botanicals at zero degrees Fahrenheit. For alternative eradication methods, you may contact your sales representative to discuss actions to implement. Lebermuth makes no warranty that the botanicals we ship to you will be 100% free of infestation. We will work diligently with you to help you resolve infestation problems. We strongly recommend you implement a monitoring program for insect activity in your own storage areas. Please call your sales representative to discuss these methods. We will be happy to provide you with company names and phone numbers where you can purchase insect monitoring and eradication supplies.
SHIPMENT POLICY
Orders that ship via United Parcel Service (UPS) or Federal Express Ground require your signature for delivery. If you would like to waive this requirement, please contact your sales representative. Orders weighing in excess of 300 pounds typically ship common carrier. If you don't have a discount program with a specified carrier, your Lebermuth representative will suggest one so that you will receive our discount. Most orders will ship within 72 hours of receipt. During our busy season (June through November), orders may take longer to process. Should this situation exist, your Lebermuth representative will inform you (see "Add Ons" for additional information).
SHIPMENT NOTIFICATION
If your order will be Shipping via UPS, FEDEX or Common Carrier we can e-mail you a shipment notification alerting you that your order has been shipped. The notification will inculude the carrier's tracking, airway bill or PRO number too, so that you can track your order. Please be sure we have your current e-mail address on file by including it on your order or while speaking with your sales or customer service representative.
CANCELLATIONS
Orders completed and not shipped within 72 hours of placement are cancelable without incurring restock fees. Incomplete orders are cancelable without penalty. Completed orders and shipped orders are subject to our Returns and Credits Policy. Customer pick-ups are subject to our Returns and Credits Policy.
