Ordering Policy

Minimum Order and Processing Fees**

Minimum order of one (1) pound per oil.  Exceptions for precious oils sold in ounce quantities

A $20 processing fee applies to all orders (online and phone) totaling less than $300.

Back Orders

Essential oils, flavors and fragrances that are back-ordered will be shipped as expeditiously as possible. Please contact your sales representative if you do not want us to ship any backordered item(s). Lebermuth will not contact customers to update shipping dates on backordered items.


Orders for all stock items received by 12:00 noon will be shipped within 72 hours. If you need to call back and add on to your original order, the item(s) added may be treated as separate orders even if placed the same day as the original order. Please place any add on orders with the same representative who took your order originally. This representative will then determine if the add on can ship with the original order or if you must again meet our minimum order policies. Additions received after 10:00 a.m. the day following your initial order will be treated as a new order, unless your initial order has not yet been processed.

Quantity Price Breaks

Price breaks listed for fragrance oils are provided in 1, 5, 10, 25, 50 and 100 lbs. or greater quantities.

Price breaks listed for bulk essential oils are provided in quantities 1, 5, 10, and 25 lb. quantities.


Price Changes

Due to unforeseen market fluctuations, prices listed are subject to change without notification.

Sample Orders

Limit of ten (10) samples per order

Lebermuth may choose to deny a sample order request

*   Sample orders are for applications testing purposes, as opposed to Lebermuth selling sample sizes  

*   The following are considered in processing a sample request:  an account’s historical sales and previous sample shipments, and current product availability

Fee per sample:

*   $2 per fragrance, for a ½ ounce sample

*   $5 per essential oil and flavor, for a ½ once sample

*   $10 per premium essential oil and organic, for a 1-gram sample – premium essential oil is defined as one where Lebermuth’s selling price per pound is $100 or greater

*   Due to dynamic market conditions, prices may fluctuate without notice 

Shipping charges:

*   For the contiguous 48 states, flat $15 shipping fee

*   Actual shipping fees will be charged for Alaska, Hawaii and international shipments – these shipping fees can vary greatly

*   Hazardous material fees may apply and will be added, as applicable

*   If a customer has a UPS or FedEx account established, Lebermuth can use the account to ship collect

There are no returns or refunds on sample orders

Sample orders currently cannot be placed online, but can be emailed to Customer Service:  info@lebermuth.com or via phone 800.648.1123

Sample orders cannot be shipped with regular orders because they are processed through separate departments

Verbal Orders

Verbal orders can cause shipping errors. In order to avoid these types of errors, we strongly urge you to place your orders in writing. For your convenience, we will provide you with an ordering form; just ask your sales representative to mail or fax one to you. Your written order can be mailed in, faxed or e-mailed.

Your written order will guarantee you will be shipped what you ordered. Of course, we will continue to accept verbal orders, if this is your preferred method of communicating. However, shipment errors resulting from orders taken verbally and not confirmed by you in writing will be an expense you will be responsible for (See RETURNS AND CREDITS).

At your request, we will re-confirm your order in writing via e-mail. Please be sure we have your current e-mail address on file. For your ultimate convenience, simply place your order "On-Line" on our user-friendly, secure web site: www.lebermuth.com.

Credit Terms/Payment Options

If you do not have an established line of credit with our firm, you may pay for your merchandise by using Visa®, Mastercard®, Discover® or American Express®.

You may request we establish a line of credit for your firm. To establish a credit line, please complete and submit our credit Application to our accounting department (your sales representative will be happy to mail or fax you a copy). It will take approximately two weeks to process your application. A copy of your firm's General Resale Certificate and General Sales Tax Exemption Certificate from your state must be included with the credit application form.

Returned checks are subject to a $30.00 fee.

Prepays are not accepted.

All merchandise ordered is payable in U.S. funds.

Condition of Sale

All products are sold on a wholesale basis; i.e. sold for further processing to be used to manufacture other products, or to be resold.

Limitation of Product Liability

Lebermuth employs a number of quality control checks before we ship you your order so that errors are kept to a minimum. When a mistake is made, we will be monetarily liable for the error limited to the sales cost of the merchandise we shipped to you and the freight charges (when sold f.o.b. from one of our plants).

On receipt of your merchandise, please check the goods carefully. Be certain the decorative botanicals, herbs and spices you are receiving conform to what you ordered. Fragrances, flavors and essential oils should be carefully reviewed. Double-check our item numbers with the original samples and paperwork you received. For candle, soap, candy, air fresheners, shampoo and other products that require manufacturing production batches, we strongly recommend you run a test batch using any new fragrance lot or essential oil lot before implementing a full production run. Should there be any problems, they can be corrected without incurring a large loss.

Our clients rarely experience problems with the raw materials we ship to them. Yet, we feel it is extremely important to emphasize, we are in a partnership with you. Both Lebermuth's and your quality controls will help our companies succeed.

We strongly recommend our clients print disclaimer and cautions statements on their product labels that contain fragrances. An example of a caution/disclaimer would be: "Use of this product is for fragrance purposes only. For adult use only. Keep out of reach children and pets. Not for internal consumption. Do not use on unprotected furniture or surfaces. Fragrances may damage furniture, fabrics, wood surfaces, painted surfaces, items made from plastics, rubber, paper, and man made synthetic construction materials."

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