Pull up on the gray handles. This breaks the seal of the cap, turn the cap to remove it (this gets easier after the first time). 

Next, pull the second seal open by pulling up. As you do this, the flex pour spout will come up, replace cap to push the flex pour spout back inside the container.

Flashpoint is the lowest temperature at which liquid is a specified apparatus will give off sufficient vapor to ignite momentarily on application of flame. 

This means that the temperature the liquid in its vessel is exposed to/surrounded by cannot exceed this lowest temperature, or flashpoint, which becomes a concern when shipping.

There are rules for air and ground shipping based on the item's flashpoint, which often result in hazardous material fees for shipping.

Most orders for in-stock items should ship within 5 business days after receipt.  Special ordered manufactured items such as fragrances and flavors will ship in approximately 8 business days (assuming all components are on-hand and have passed quality control). Shipment lead-time for products that require distillation will vary. Customer service can provide you with this information. During our busy season (June through November), orders may take longer to process. 

Orders that ship via UPS or FEDEX ground require your signature for delivery. If you would like to waive this requirement, please notify customer service.  As a general rule, orders weighing in excess of 300 pounds typically ship common carrier.  If you do not have a discount program with a specified carrier, we will suggest one so that you will receive our discount. 

If your order will be shipping via UPS, FEDEX or common carrier, we can e-mail you an automatic shipment notification alerting you your order has shipped. The notification will include the carrier’s tracking, airway bill or pro number allowing you to track your order. Please be sure we have your current e-mail address on file by including it on your order or when speaking with one of our customer service representatives.

Returned merchandise is subject to a 20% re-stocking and handling fee.

All claims for returns must be made within TEN (10) days of receipt of goods by calling Lebermuth’s customer service department.  No returns will be accepted after 30 days. At the time of your call, if your return is authorized, you will be provided with a Return Materials Authorization (RMA) number. Each piece you return must be clearly labeled with the correct Lebermuth facility address, which will be provided to you by Customer Service along with a RMA number. Failure to include this RMA number on each of the returning containers will result in a delay of processing your credit.

Return of Food Grade materials are subject to Safe Quality Food (SQF) standards and must be compliant with our SQF regulations.

• Food grade items packaged in original Lebermuth packing, unopened, with Lebermuth’s tamper seals intact, can be returned
• Food grade items that had been opened in a food grade FSMA (Food Safety Modernization Act) certified facility are eligible for return. Clients must provide Lebermuth’s Quality Assurance department with documentation confirming the client’s facility is certified. Prior to retuning the goods, customers must seal all containers with their Company’s tamper evident seal.
• Food grade items opened in a non-food grade certified plant cannot be returned.

To receive full credit, all merchandise returned must be in good, saleable condition and packed in the original container. Every container should be properly sealed.  Full credit is subject to our evaluation and approval of the condition, quality and salability of the returned merchandise.