FAQs

Questions & Answers

We Want to Help!

Need Help? Have a Question? Contact Us!

We are very happy to help you - just fill out the "contact us" form below, or give us a call 800.648.1123. We've put a number of Frequently Asked Questions (FAQs) here help you out, but we also know having someone answer the phone is important to you.

Products

What does the "*" mean on some items? [ important! ]

The "*" means "not for internal consumption". Don't eat or drink these. All items have an SDS (material safety data sheet) which will advise you of any potential hazzards.

What is the definition of “X” in some of the essential oils Lebermuth offers?

The “X” in the description refers to a concentration or a multiplication of an essential oil.

What does 40/42 in the description Lavender 40/42 mean?

Lavender oil, like may essential oils, contains many different components. Two of the key components in Lavender oil are Linalool and Linalyl Acetate. The 40/42 refers to the percentage of these two components in Lebermuth’s commercial grade essential oil, Lavender 40/42.

Can I use Lebermuth’s fragrances directly on my skin?

No, we do not recommend ANY fragrance be applied directly on the skin. The fragrances we produce are powerful concentrated oils and are designed to be diluted in carrier oils or be incorporated into a finished product. 

How do I calculate fragrance loads for hot and cold processed soap?

The load of fragrance oil for cold processed soap is a personal choice: however, the general recommendation for all products using fragrance in a consumer product is from .05% to 5% depending on the fragrance and the intended application. IFRA compliance reports are available upon request for each of our fragrances.

What is the difference between fragrance oils, essential oils, and all natural fragrances?

Essential oils are oils that are derived from botanicals or plants via steam distillation or cold press process. Lebermuth defines pure grade essential oils as “Based on the quality control systems and laboratory analysis of the oils we purchase, we have determined the oil to be pure and natural, not containing synthetic chemicals or non-natural adulteration components.” Natural fragrances are fragrances that are comprised of essential oils and natural ingredients. Fragrances are oils that can include essential oils, natural fragrances, and synthetic aroma chemicals.

Why do fragrance oils vary in color?

Some of the reasons for these variations include:

  1. Aroma chemicals, essential oils, and absolutes may inherently contain color.
  2. Oxidation can cause a fragrance to discolor. We recommend you keep your containers properly sealed and as full as possible. The use of nitrogen for preservation will extend the life of your oils and limit oxidation.

How do I make a water soluble room spray?

Most of our fragrances are oil based fragrances and will not solubilize in water. Contact your Account Executive or Customers Service Representative and ask them about purchasing our SURFACTANT BLEND 2000 (sold in minimum 25 pound quantities).

What do the Usage Codes mean?

We use short codes to describe the many different ways Lebermuth products can be used. Here are the main ones you'll find in our shop:

AN All-Natural
CDL Candle
CG Commercial Grade
DF Diffuser
FF Fine Fragrance
FLV Flavor
K Kosher
GEL Gel Candle
HRC Hair Care / Cosmetic
IND Industrial
INS Incense
PF Phthalate Free
PG Pure Grade
PPR Potpourri
SP Soap

What is the minimum order?

Minimum order of one (1) pound per oil. Exceptions for precious oils sold in ounce quantities A $20 processing fee applies to all orders (online and phone) totaling less than $300

How can I get a product sample?

Limit of ten (10) samples per order

Lebermuth may choose to deny a sample order request

* Sample orders are for applications testing purposes, as opposed to Lebermuth selling sample sizes  

* The following are considered in processing a sample request:  an account’s historical sales and previous sample shipments, and current product availability

Fee per sample:

* $2 per fragrance, for a ½ ounce sample

* $5 per essential oil and flavor, for a ½ once sample

* $10 per premium essential oil and organic, for a 1-gram sample – premium essential oil is defined as one where Lebermuth’s selling price per pound is $100 or greater

* Due to dynamic market conditions, prices may fluctuate without notice 

Shipping charges:

* For the contiguous 48 states, flat $15 shipping fee

* Actual shipping fees will be charged for Alaska, Hawaii and international shipments – these shipping fees can vary greatly

* Hazardous material fees may apply and will be added, as applicable

* If a customer has a UPS or FedEx account established, Lebermuth can use the account to ship collect

There are no returns or refunds on sample orders

Sample orders currently cannot be placed online, but can be emailed to Customer Service:  info@lebermuth.com or via phone 800.648.1123

Sample orders cannot be shipped with regular orders because they are processed through separate departments

Shipping

What is a flashpoint?

Flashpoint is the lowest temperature at which liquid in a specified apparatus will give off sufficient vapor to ignite momentarily on application of flame.

How fast will you ship my order?

Most orders for stock items will ship within 72 business hours after receipt. Manufactured items such as fragrances and flavors will ship in 5 business days (assuming all components are on hand and have passed quality control). Shipment lead time for products that require distillation will vary. Your sales representative can provide you with this information. During our busy season (June through November), orders may take longer to process. Should this situation exist, your Lebermuth representative will inform you (see “Add-Ons” for additional information).

How long will it take for my order to arrive after you ship?

If your order is shipping via UPS or FEDEX and you have provided us with your email address, you will receive an email for the carrier of your choice. The email will contain the tracking number of your shipment. Simply go to the carrier’s website and key in your tracking number into their provided field for information on when your shipment will arrive. You can also set up an automatic reminder notices on each carrier’s website for updated delivery information.

Using Our Website

How do I create a new account?

  1. Click Register at the top of the page
  2. Fill in your first name, last name, email, password 
  3. Check email and confirm account creation (we do this to protect you)
  4. Begin shopping!

Next time you visit us, click login.

I forgot my password.

  1. Click "Login" at the top
  2. Click "forgot your password?" 
  3. Type in your email address and click send
  4. You'll receive an email with a link to a page to create a new password
  5. Create the new password and click "Reset Password" 
  6. You are good to go!

 

Search for an Item - by name or partial name

  1. Top right of page is "SEARCH"
  2. Type in part of the item you're looking for
  3. For example, try "tea"
  4. Click enter, and a list of items will appear

 

Search for an Item - by Item #

Exactly the same as searching by Item Name - you can easily search by Item # if you already know it.

Package Caps

Is there a tool available for opening these OR a magic trick?

Pull up on the gray handles. This breaks the seal on the cap. You can either turn cap to remove it (this is easier for the 1st time opening). Then pull 2nd seal open by pulling up. As you do this the flex pour spout will start to come up. Replace cap to fully raise the flex cap or to push the flex spout back in.

Will this be your standard packaging going forward?

Yes, we are in transition to moving to Riecke caps. You will continue to see both kinds of bottles until the original bottles are all used up.

Are these plastic tops going to hold up against the strength of the oils? My past experiences is that many of the essential oils break down such materials. Which brings about a concern of contamination.

Yes, they are. But like anything over time the oil will break the plastic down.  

Is there some sound reasoning or benefits that brought about the choice of this closure?

All our steel cans use Riecke caps. 25lb, 35lb and 50lb cans. 

2 reasons for change: 

1) Only have to supply 1 cap for 6 different size containers.

2) We had a number of problems with the gaskets on the bottles with Cap and Plug system.

Why Choose Lebermuth?

 

Quality

We go to the ends of the earth to bring you the finest mother nature has to offer. Being "green" has always been and will always be the true essence of Lebermuth.

Customer Care

One of the hallmarks that Lebermuth has built its name on is our outstanding customer service. Being a fifth generation family owned business means that building a solid trustworthy relationship with the customer is our top priority.

Creativity

Our flavorist and perfumers are developing new distinctive flavors and fragrances using extrensive scientific knowledge of the chemical palette with artistic creativity. 

 

 

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