Need Help? Have a Question? Contact Us!
We are very happy to help you - just fill out the "contact us" form below, or give us a call 800.648.1123. We've put a number of Frequently Asked Questions (FAQs) here help you out, but we also know having someone answer the phone is important to you.
The "*" means "not for internal consumption". Don't eat or drink these. All items have an SDS (material safety data sheet) which will advise you of any potential hazzards.
The “X” in the description refers to a concentration or a multiplication of an essential oil.
Lavender oil, like may essential oils, contains many different components. Two of the key components in Lavender oil are Linalool and Linalyl Acetate. The 40/42 refers to the percentage of these two components in Lebermuth’s commercial grade essential oil, Lavender 40/42.
No, we do not recommend ANY fragrance be applied directly on the skin. The fragrances we produce are powerful concentrated oils and are designed to be diluted in carrier oils or be incorporated into a finished product.
The load of fragrance oil for cold processed soap is a personal choice: however, the general recommendation for all products using fragrance in a consumer product is from .05% to 5% depending on the fragrance and the intended application. IFRA compliance reports are available upon request for each of our fragrances.
Essential oils are oils that are derived from botanicals or plants via steam distillation or cold press process. Lebermuth defines pure grade essential oils as “Based on the quality control systems and laboratory analysis of the oils we purchase, we have determined the oil to be pure and natural, not containing synthetic chemicals or non-natural adulteration components.” Natural fragrances are fragrances that are comprised of essential oils and natural ingredients. Fragrances are oils that can include essential oils, natural fragrances, and synthetic aroma chemicals.
Some of the reasons for these variations include:
Most of our fragrances are oil based fragrances and will not solubilize in water. Contact your Account Executive or Customers Service Representative and ask them about purchasing our SURFACTANT BLEND 2000 (sold in minimum 25 pound quantities).
We use short codes to describe the many different ways Lebermuth products can be used. Here are the main ones you'll find in our shop:
|HRC||Hair Care / Cosmetic|
Minimum order of one (1) pound per oil. Exceptions for precious oils sold in ounce quantities A $20 processing fee applies to all orders (online and phone) totaling less than $300
Limit of ten (10) samples per order
Lebermuth may choose to deny a sample order request
* Sample orders are for applications testing purposes, as opposed to Lebermuth selling sample sizes
* The following are considered in processing a sample request: an account’s historical sales and previous sample shipments, and current product availability
Fee per sample:
* $2 per fragrance, for a ½ ounce sample
* $5 per essential oil and flavor, for a ½ once sample
* $10 per premium essential oil and organic, for a 1-gram sample – premium essential oil is defined as one where Lebermuth’s selling price per pound is $100 or greater
* Due to dynamic market conditions, prices may fluctuate without notice
* For the contiguous 48 states, flat $15 shipping fee
* Actual shipping fees will be charged for Alaska, Hawaii and international shipments – these shipping fees can vary greatly
* Hazardous material fees may apply and will be added, as applicable
* If a customer has a UPS or FedEx account established, Lebermuth can use the account to ship collect
There are no returns or refunds on sample orders
Sample orders currently cannot be placed online, but can be emailed to Customer Service: email@example.com or via phone 800.648.1123
Sample orders cannot be shipped with regular orders because they are processed through separate departments
Flashpoint is the lowest temperature at which liquid in a specified apparatus will give off sufficient vapor to ignite momentarily on application of flame.
Most orders for stock items will ship within 72 business hours after receipt. Manufactured items such as fragrances and flavors will ship in 5 business days (assuming all components are on hand and have passed quality control). Shipment lead time for products that require distillation will vary. Your sales representative can provide you with this information. During our busy season (June through November), orders may take longer to process. Should this situation exist, your Lebermuth representative will inform you (see “Add-Ons” for additional information).
If your order is shipping via UPS or FEDEX and you have provided us with your email address, you will receive an email for the carrier of your choice. The email will contain the tracking number of your shipment. Simply go to the carrier’s website and key in your tracking number into their provided field for information on when your shipment will arrive. You can also set up an automatic reminder notices on each carrier’s website for updated delivery information.
Next time you visit us, click login.
Exactly the same as searching by Item Name - you can easily search by Item # if you already know it.
Pull up on the gray handles. This breaks the seal on the cap. You can either turn cap to remove it (this is easier for the 1st time opening). Then pull 2nd seal open by pulling up. As you do this the flex pour spout will start to come up. Replace cap to fully raise the flex cap or to push the flex spout back in.
Yes, we are in transition to moving to Riecke caps. You will continue to see both kinds of bottles until the original bottles are all used up.
Yes, they are. But like anything over time the oil will break the plastic down.
All our steel
2 reasons for change:
1) Only have to supply 1 cap for 6 different size containers.
2) We had a number of problems with the gaskets on the bottles with Cap and Plug system.
Many of our grower relationships are generations-long and generations-strong. We travel the world throughout the year to survey the crops and predict market fluctuations. Our hands-on involvement with our growers ensures quality products and a more direct supply chain.
Natural isn't new. Not for Lebermuth. We've been natural since we began. After all, essential oils come from natural plants, truly giving your consumers what they're looking for in your product: clean label, recognizable ingredients, and natural and organic sources.
We listen. We partner with you to determine what your needs. We collaborate with your development team to make sure your product meets those needs.
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