ORDERING INFORMATION

OFFICE HOURS
Our offices are open Monday through Friday, 8:00 a.m. through 5:00 p.m. Eastern Standard Time
Call +1-574-259-7000 or toll free +1-800-648-1123
Fax +1-574-258-7459 or fax toll free +1-800-852-4722
Email: info@lebermuth.com • Web: https://www.lebermuth.com/ 

SAMPLE ORDERS

Lebermuth recognizes the importance of shipping samples. Preparation of samples and shipment of samples can be costly (reference the HAZARDOUS (DANGEROUS GOODS) SHIPPING INFORMATION FOR OIL below for more details). Your sales representative and/or customer service representative will quote you pricing for samples you may request.

BACK ORDERS

Back-ordered essential oils, flavors and fragrances will be shipped as expeditiously as possible. Please contact customer service if you do not want us to ship any back-ordered item(s).

ADD-ONS

Orders for all in-stock items received by 10:30 a.m. should ship within 5 business days. If you need to add to your original order, the item(s) added will be treated as separate orders even if placed the same day as the original order. 

EXPORT

For shipments outside North America we require at least a $1,000.00 order.  This requirement is necessary to cover the additional work incurred to complete customs documentation.

QUANTITY PRICE BREAKS

The more you buy, the more you save. Purchases in quantities greater than those listed on our eCommerce website (< 25lbs) are negotiated and based upon current market conditions.  Please call customer service or your account representative for further information.

PRICE CHANGES

Due to unforeseen market fluctuations, prices are subject to change without notification.

VERBAL ORDERS

Verbal orders can cause shipping errors. In order to avoid these types of errors, we strongly urge you to place your orders in writing.

Your written order confirmed by our Sales Department will guarantee you will be shipped what you ordered. Of course, we will continue to accept verbal orders, if this is your preferred method of communicating.  However, expense(s) incurred due to order or shipment errors from verbally issues order, that were not confirmed in writing, will be your responsibility (See RETURNS AND CREDITS).

At your request, we will confirm your order in writing via e-mail. Please be sure we have your current e-mail address on file. For standard stocked Essential Oils & Fragrance under 25 lbs, you can shop online at your convenience at our secure eCommerce website https://shop.lebermuth.com/  and you will receive a order confirmation email. For orders not available on our eCommerce website, you can contact your Account Executive or email sales at info@lebermuth.com. 

WARRANTY

Lebermuth warrants that our Products will be free from defects in material and workmanship and will substantially conform to technical specifications for the Products.  This Warranty will extend for a period of thirty (30) days from the date the Products are shipped to Buyer.  This Warranty gives Buyer the right to have the defective Product replaced free of charge (labor, traveling expenses and other costs related with the repair not included).  Lebermuth reserves the right to inspect the defective Product on its return in order to determine the origin of default, and if the defect is found not to be covered by the Warranty shall be void to the extent of (i) any modification of a Product by any person or entity other than Lebermuth, (ii) misuse or abuse of a Product or documentation Purchaser or Purchaser’s customers or end users, (iii) negligence or wrongdoing of Purchaser or Purchaser’s customers or end users, (iv) accident, disaster or event of force majeure, (v) use of a Product or documentation in any manner inconsistent with our Ordering Information , (vi) improper storage of a Product, (vii) use of a Product in combination with products, equipment or software not supplied by Lebermuth or by Purchaser or (viii) use of a Product in combination with products supplied by Purchaser without Lebermuth’s technical approval. 

Disclaimer of Warranties of Merchantability and Fitness for a Particular Purpose.  Except for the warranty set forth in the Warranty Section, Lebermuth disclaims all warranties, whether express or implied, oral or written, with respect to the Products, including without limitation, all implied warranties of merchantability or fitness for any purpose.  Laws from time to time in force in certain jurisdictions may imply warranties that cannot be excluded or can only be excluded to a limited extent, and this Agreement shall be read and construed subject to any such statutory provisions.  Purchaser shall be responsible for any warranty it extends, either directly or indirectly, expressly or by operation of law, beyond the warranty expressly granted in Section 4 (Warranty).  Lebermuth is not responsible for (i) damages caused by Purchaser’s failure to perform Purchaser’s responsibilities or (ii) damages due to deterioration during periods of storage by Purchaser longer than those periods set forth in the Product documentation.

“DAMAGED” & “SHORTED” SHIPMENTS

Merchandise that arrives to your facility damaged must be received and documented correctly. Failure to sign a bill of lading “damaged” and/or “shorted” for goods that shipped via a LTL (less than truckload) carrier such as Old Dominion or FEDEX Freight, voids your right to claim compensation from the trucking company and Lebermuth.

Processing a claim for merchandise shipped via UPS or FEDEX requires us to conform to the shippers’ claims policy.  Damaged merchandise must be kept in the original container, sealed and with the product inside until a UPS or FEDEX Representative has inspected the damages. Photos of the damaged container along with the Representative’s  documentation should be forwarded to our customer service department. We will then begin processing a claim with UPS or FEDEX.

FREIGHT

Lebermuth has multiple shipping facilities.  Essential Oils, flavors and fragrances, are sold F.O.B. If split shipments are required, your customer service or sales representative will inform you at the time your order is confirmed.

 

HAZARDOUS (DANGEROUS GOODS) SHIPPING INFORMATION FOR OILS

Shipments of our products that have a flash point of 60.0 degrees Celsius (°C) but above 38.0 degrees Celsius (°C) are considered hazardous materials when shipped via air or ocean transportation.

Shipments of our products that have a flash point of 38.0 degrees Celsius (°C) or less are considered hazardous materials when shipped via ground transportation.

Certain products are considered hazardous via any mode of transportation by their own definition.

Some international countries do not accept hazardous material shipments.

Any products designated as a hazardous material must be packed according to regulations and may incur higher shipping costs and longer shipping times. Since some hazardous classes can only be shipped using specific carriers and shipping modes, Lebermuth reserves the right to choose the carrier & mode of transportation for hazardous shipments. Please contact Customer Service or your Account Executive for any questions relating to hazardous shipments.

To learn the flash points of the products you are purchasing, please log onto our web site and review the regulatory documentation associated with the item you are purchasing. Law requires you to have a SDS and other regulatory documents which we will provide to you.

STORAGE OF OILS

Essential oils, fragrances, flavors and F&F ingredients have a limited shelf life. Proper storage of these items will ensure your inventory does not prematurely deteriorate. Oils should be stored in full, tightly sealed containers. Be sure your oils are stored away from direct light in a cool place (60 to 70 degrees Fahrenheit). For long-term storage of oils (more than 180 days) we recommend you nitrogen blanket the headspace of your containers to ensure preservation. Citrus Oils should be stored in cool storage (35-45 degrees Fahrenheit) Further information regarding the use and storage of any item can be found on the Certificate of Analysis and Safety Data Sheet documentation.

DEA STATEMENT

Items designated “DEA” are regulated materials. In order to purchase these materials, you must provide a copy of the DEA (Domestic Chemical Diversion Control Registration) Certificate along with the signature of your authorized buyer on our form “Authorized Buyers of DEA Regulated Products.” To obtain this form or to receive more information about buying regulated items, please call Lebermuth’s customer service department.

CREDIT TERMS/PAYMENT OPTIONS

If you do not have an established line of credit with our company, you may pay for your merchandise by using Visa®, MasterCard®, Discover® or American Express®. For your convenience Lebermuth has a secure and encrypted payment portal on our web site. Both credit and debit cards are accepted. We recommend you use this utility when choosing to pay your bills with a credit or debit card. Contact Lebermuth’s accounting department if you have question on how to use this utility.

You may request we establish a line of credit for your company. To establish a credit line, please complete and submit our credit application to our accounting department (customer service will be happy to email or mail you a copy). It will take approximately four weeks to process your application. A copy of your company’s General Resale Certificate and General Sales Tax Exemption Certificate from your state must be included with the credit application form.

Returned checks are subject to a $30.00 fee.

Prepays are not accepted.

All merchandise ordered is payable in U.S. funds.

FINANCE CHARGES

A maximum finance charge of 2% per month (24% per annum) will be assessed to any past-due balance.SPECIAL SERVICES

Lebermuth regularly processes F&F items using its fractional distillation stills. Should you require toll distillation services please work with your sale representative.

ABBREVIATIONS & PRODUCT USAGE “GRADE” APPENDIX

AN      =          Aromatherapy/Natural HRC    =          Hair Care/Cosmetic
CDL    =          Candle IND     =          Industrial
CG      =          Commercial Grade Essential Oil K         =          Kosher*
CO      =          Certified Organic Essential Oil MD      =          Molecular Distilled
DEA    =          A Government Regulated Material N/A     =          Not Applicable
F&F     =          Flavor & Fragrance PF        =          Phthalate Free
FLV    =          Food Grade Flavor PG       =          Pure Grade Essential Oil
GEL    =          Gel Candle  

 

*Kosher: This indicates that the oil has been certified by CRC (Chicago Rabbinical Council).  For a copy of our Kosher Certificate please refer to our web site and download the current version.

For a copy of Lebermuth’s certificate listing our certified organic essential oils please contact customer service.

REGULATORY

Lebermuth understands the nature of the regulatory environment we live in. We provide many Regulatory documents required including: Color Statement, Animal Testing Statement, BSE TSE Statement, Food Allergen Statement, Food Grade Statement, Formaldehyde Statement, Gluten Statement, GMO Statement, GRAS Statement, Halal Statement, Heavy Metals Statement, Irradiation Statement, Natural Statement, Nutritional Statement, Organic Suitability Statement, Origin Statement, Paraben Statement, Pesticide statement, Phthalate Statement, Prop 65 Statement, SLS Statement, Technical Data Statement and Vegan Statement. You may acquire necessary documents at Lebermuth’s Regulatory Portal on our web site:  https://portal.lebermuth.com

CONDITION OF SALE

All products are sold on a wholesale basis; i.e. sold for further processing used to manufacture other products, or to be resold.

LIMITATION OF PRODUCT LIABILITY

Lebermuth employs a number of quality control checks prior to shipping your order ensuring that errors are kept to a minimum. If a mistake is made, we will be monetarily liable for the error limited to the sales cost of the merchandise shipped and the freight charges (when sold f.o.b. from one of our facilities).

Upon receipt of your merchandise, please check the goods carefully. Fragrances, flavors and essential oils, F&F ingredients should be carefully reviewed. Double-check our item numbers with the original samples and paperwork you received. For those products that require manufacturing production batches, we strongly recommend you run a test batch using any new item received before implementing a full production run. This will ensure that should there be any problems, they can be corrected without incurring a large loss.

Our clients rarely experience problems with the raw materials we ship to them. However, we feel it is extremely important to emphasize that we are in a partnership with you. Both Lebermuth’s and your quality controls will help our companies succeed.

We strongly recommend our clients print disclaimer and caution statements on their product labels that contain fragrances. An example of a caution/disclaimer would be:

  • Use of this product is for fragrance purposes only.
  • For adult use only.
  • Keep out of reach children and pets.
  • Not for internal consumption.
  • Do not use on unprotected furniture or surfaces.
  • Fragrances may damage furniture, fabrics, wood surfaces, painted surfaces, items made from plastics, rubber, paper, and man-made synthetic construction materials.

TRADE ASSOCIATION AFFILIATIONS

  • American Beekeeping Federations (ABF)
  • American Society of Perfumery (ASP)
  • Australian Tea Tree Industry Association (ATTIA)
  • Better Business Bureau (BBB)
  • Handcrafted Soapmakers Guild (HSMG)
  • International Federation of Essential Oils and Aroma Trades (IFEAT)
  • International Sanitary Supply Association (ISSA)
  • The Chamber of Commerce of St. Joseph County
  • Mint Industry Research Council (MIRC)
  • National Association of Holistic Aromatherapy (NAHA)
  • National Candle Association (NCA)
  • National Federation of Independent Business (NFIB)
  • Organic Trade Association (OTA)
  • Quality Assurance International (QAI)
  • Research Institute for Fragrance Materials, Inc. (RIFM)
  • US Chamber of Commerce

SHIPMENT POLICY & NOTIFICATION

Most orders for in-stock items should ship within 72 business hours after receipt.  Special ordered manufactured items such as fragrances and flavors will ship in approximately 5 business days (assuming all components are on-hand and have passed quality control). Shipment lead-time for products that require distillation will vary. Customer service can provide you with this information. During our busy season (June through November), orders may take longer to process. 

Orders that ship via UPS or FEDEX ground require your signature for delivery. If you would like to waive this requirement, please notify customer service.  As a general rule, orders weighing in excess of 300 pounds typically ship common carrier.  If you do not have a discount program with a specified carrier, we will suggest one so that you will receive our discount. 

If your order will be shipping via UPS, FEDEX or common carrier, we can e-mail you an automatic shipment notification alerting you your order has shipped. The notification will include the carrier’s tracking, airway bill or pro number allowing you to track your order. Please be sure we have your current e-mail address on file by including it on your order or when speaking with one of our customer service representatives.

CANCELLATIONS

Orders not in WIP (work in process) and not shipped within 2 business days of the requested shipment date are cancelable without incurring restock fees.

This cancellation policy does not apply for any blanket order (aka Guaranteed Minimum Purchase Agreements) or for any item ordered for future delivery, which at the time the order was issued, had not been available for immediate shipment.

If an order requiring manufacturing or compounding is WIP, cancellations are not acceptable. 

All shipped orders and customer pick-ups are subject to our Returns and Credits Policy. 

RETURNS AND CREDITS

Returned merchandise is subject to a 20% re-stocking and handling fee.

All claims for returns must be made within TEN (10) days of receipt of goods by calling Lebermuth’s customer service department.  No returns will be accepted after 30 days. At the time of your call, if your return is authorized, you will be provided with a Return Materials Authorization (RMA) number. Each piece you return must be clearly labeled with the correct Lebermuth facility address, which will be provided to you by Customer Service along with a RMA number. Failure to include this RMA number on each of the returning containers will result in a delay of processing your credit.

Return of Food Grade materials are subject to Safe Quality Food (SQF) standards and must be compliant our SQF regulations.

  • Food grade items packaged in original Lebermuth packing, unopened, with Lebermuth’s tamper seals intact, can be returned
  • Food grade items that had been opened in a food grade FSMA (Food Safety Modernization Act) certified facility are eligible for return. Clients must provide Lebermuth’s Quality Assurance department with documentation confirming the client’s facility is certified. Prior to retuning the goods, customers must seal all containers with their Company’s tamper evident seal.
  • Food grade items opened in a non-food grade certified plant cannot be returned.

To receive full credit, all merchandise returned must be in good, saleable condition and packed in the original container. Every container should be properly sealed.  Full credit is subject to our evaluation and approval of the condition, quality and salability of the returned merchandise.

SUPPLIER CODE OF CONDUCT

Lebermuth takes pride in its Core Values. One of these is: “Do the Right Thing.” In this spirit, our Vendors must agree and follow certain Lebermuth policies and laws. Contact our Sales or Customer Service experts if you would like to review the Conduct Policy.